FAQs

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical.
What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when: The item you ordered did not arrive within the time promised by the seller. The item you received was not as described. The item you received that was assured to be genuine was fake.
Can I cancel or get a refund for my digital product order?

Digital product orders cannot be canceled or refunded once payment has been processed.
How can I access my digital product order?

Once your payment is processed at checkout you’ll receive a confirmation email as well as an additional digital download email. The digital download email will contain a link you can use to download the digital product you’ve ordered.
Is there a limit to the number of times I can download the digital product?

No, currently there is no limit to the number of times you can download the digital product using the link provided.
What should I do if I didn’t receive a confirmation email and/or digital download email?

First, please allow five minutes for the email to arrive and check your email spam box for the emails. If you still can’t find them, please contact contact@printflows.com and confirm Order number.