Shipping & Returns

ORDER CANCELLATION:-

All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.

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DIGITAL PRODUCTS:-

Digital product orders cannot be cancelled or refunded once payment has been processed. For customers from all the countries, digital product orders cannot be cancelled or refunded once the download has begun.

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PRE-SALE ORDER:- 

Pre-sale product orders cannot be cancelled after the pre-sale period has ended and production has begun.

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FACE MASKS/NECK GAITER ORDERS:-

These items are final sale items and cannot be returned for safety reasons. 

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RETURNS:-

*We specialize in designing and crafting custom products. Every order is freshly printed at the time of purchase, ensuring that each product is brand new and entirely unique to that specific order. Consequently, we are unable to facilitate returns or exchanges for sizing issues, colour discrepancies, or buyer's remorse. Also, we cannot provide refunds for items if you accidentally choose the wrong size or colour. We only offer replacement or refunds for customers who receive the wrong items or damaged ones. If you find yourself in either of those above situations, please get in touch with us at support@printflows.com, and we'll be happy to assist you. Also, read the detailed refund policy as mentioned below.

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REFUNDS:-

1. If you have received an order that is misprinted, please reach out to us via email at support@printflows.com The item must be undamaged, unworn, and unused with tags still attached within 7 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;

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2. In case you receive a damaged or defective product, you are required to submit photo evidence to support@printflows.com 

within 5 days of receiving the item. If the claim is approved, a refund will be issued;

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3. If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.

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4. Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.

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If you experienced any of the above scenarios, you must report the issue within 7 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

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FULL REFUNDS ARE NOT AVAILABLE UNDER THE FOLLOWING CIRCUMSTANCES:-

1. Your order does not arrive due to an incorrect address provided by you;

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2. Your order does not arrive due to an exceptional circumstances beyond our control (e.g. delayed by a natural disaster).

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HOW DO I REQUEST A RETURN, OR REFUND?

*We all ways recommend you check out the Return Policy of each & every Item on the description page before purchasing.

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*We follows a 7-day return policy during which a customer must inform us via email at support@printflows.com that they would like to return an item. The item must be undamaged, unworn, and unused with tags still attached within 7 days of the notification that the item will be returned.

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IF YOU WANT TO INITIATE A RETURN, EXCHANGE, OR REFUND, PLEASE COMPLETE THE FOLLOWING STEPS:-

1. If you need to request a return, exchange, or refund due to a damaged or defective item contact us via email at support@printflows.com and include the evidence if required; (Be sure to specify the reason for the return request in your message and indicate any preference for replacement)

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2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse address provided by our team.

 

WHO COVERS THE RETURN & EXCHANGE SHIPPING COST?

1.You must return the item to our warehouse at your own expense and the item must be unused;

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2. You must provide a tracking number;

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3. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned to be provided.

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Have any other questions? Please feel free to reach out to support@printflows.com

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